Booking & Payment
Experiences & Enhancements
How do I secure my event date?
Your event date is reserved once your booking has been completed and full payment has been successfully received. Availability is not guaranteed until your reservation is confirmed.
Can my photo booth experience be customized?
Absolutely. Depending on the experience selected, customization may include personalized photo or digital designs, event colors, branded elements, backdrops, and other enhancements.
Do I have to pay in full when I book?
Yes. Standard Forever Moments bookings require full payment at the time of booking. Custom corporate events, large-scale activations, or specially quoted services may have different payment terms outlined in a written proposal or agreement.
Can I add upgrades to my package?
Yes. Available enhancements may include premium or custom backdrops, an Audio Guestbook, red carpet and stanchions, step-and-repeat displays, additional event time, corporate branding, and other specialty options. Availability and pricing vary by event.
Event Setup
Changes & Cancellations
When will Forever Moments arrive for setup?
Our team arrives before your scheduled experience begins to allow time for delivery, setup, testing, and preparation. The amount of setup time required depends on the experience, venue, and event logistics.
Can I change my event date?
Eligible bookings may be rescheduled up to three times, subject to availability. Rescheduling requests must be submitted at least 30 days before the scheduled event date. Additional costs associated with the new date may apply.
What does my venue need to provide?
Requirements vary by experience but may include adequate floor space, access to electrical power, Wi-Fi or cellular connectivity, and sufficient venue access for setup and breakdown. Please let us know in advance about stairs, elevators, loading restrictions, parking requirements, or other venue-specific considerations.
What happens if I cancel my booking?
All bookings are non-refundable. If your plans change, an eligible booking may be transferred to another available event date in accordance with our rescheduling policy.
Event Details & Logistics
Travel
Weddings & Social Events
Do you travel for events?
Yes. Forever Moments serves Northeast Ohio and is available for events throughout Ohio and beyond. Travel availability depends on the event location, selected experience, and event requirements.
Can Forever Moments be booked for more than weddings?
Absolutely. Our experiences can be booked for weddings, birthdays, baby showers, graduations, proms, reunions, retirement celebrations, holiday parties, anniversaries, and many other private events.
Are there additional travel fees?
Travel fees may apply based on the event location, distance, parking, tolls, accommodations, shipping, staffing, or other travel-related requirements. Any applicable travel charges will be communicated before your booking is finalized.
Can I add an Audio Guestbook to my event?
Yes. Our Audio Guestbook can be added to eligible experiences and is also available as a standalone experience. Guests can leave recorded messages for you to enjoy after the event.
Corporate Events
After the Event
Do you offer experiences for corporate and branded events?
Yes. Forever Moments can create experiences for company parties, conferences, conventions, brand activations, employee events, product launches, promotional events, and other corporate gatherings.
How will I receive my digital photos or content?
Delivery depends on the experience selected. Eligible experiences may include instant sharing by text, email, or QR code, as well as downloadable digital galleries or other delivery options.
Can corporate experiences be customized with our branding?
Yes. Depending on the project, customization may include branded digital designs, custom backdrops or step-and-repeat displays, event messaging, lead-capture options, and other branded elements. Larger or highly customized activations may require a custom quote.
How long will my gallery or digital files remain available?
Gallery availability and retention may vary depending on the experience and technology used. We recommend downloading and saving any photos or digital content you would like to keep after your event.
Everything you need to know about reserving, tailoring, and hosting your custom Forever Moments photo booth experience.
How far in advance should we book?
Do you accept last-minute bookings?
What is the setup and breakdown timing?
We recommend reserving your experience 3 to 6 months in advance, especially for weekend dates during peak wedding and gala seasons.
Subject to team and equipment availability, we welcome short-notice reservations. Reach out directly to check immediate calendar access.
Our team arrives before your scheduled experience begins to allow adequate time for delivery, setup, testing, and preparation. Setup and breakdown times vary depending on the experience, venue, and event requirements and do not reduce your booked service time.
Can experiences be hosted outdoors?
Can we extend extra time during the event?
Is there a maximum guest count?
Yes, provided the setup rests on a level, covered surface with reliable power. Weather protection is required to safeguard equipment.
Yes. Additional event time may be purchased when availability allows. On-site extensions require approval from your Forever Moments attendant and may require immediate additional payment.
Forever Moments experiences can accommodate events of many sizes, from intimate celebrations to large-scale events. Package pricing includes a designated guest-count range, and additional guest-count fees may apply for larger events. For high-volume or corporate events, contact us for a customized recommendation.
Can you help us select an experience?
Do all experiences include prints?
How many prints do guests receive?
Our event specialists guide you through backdrops, print layouts, and lighting to match your occasion and venue layout.
No. Some Forever Moments experiences are digital-only, while select packages include on-site printing. Each experience clearly lists what is included so you can choose the option that best fits your event.
Print quantities and formats depend on the experience selected. Print-enabled packages include on-site keepsake printing, with specific print details listed in the package description. Additional print options may also be available.
Have Additional Questions?
We’re happy to help. Reach out and we’ll answer your questions, help you choose the right experience.